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Return to shopPrivacy Policy
We have updated our Privacy Policy to inform you about how we process your personal data, what your rights are and what security measures are adopted to protect your data when you visit the website www.beri.pt.
Idealsoles Unipessoal, Lda, owner of the registered trademark BERI, headquartered in Rua da Indústria nº 228 – Zona Industrial de Pindelo, 3720-443 Pindelo, Oliveira de Azeméis, Portugal, cwith the legal entity identification number n.º 513 129 588 is the entity responsible for processing your personal data and guarantees that they are processed in a lawful, fair and transparent manner, in accordance with the provisions of the national legislation in force on this matter and the General Data Protection Regulation – Regulation EU No 2016/679 of the European Parliament and of the Council of 27 April 2016.
Purpose of the information collected
We believe that our customers deserve the best, so we work to provide the best experience when interacting with us. Therefore, whenever you do so through our services, we collect the following personal data and other information:
- Personal data: name, email address, address, credit card number or other available payment method, as they are essential for processing your order and purchasing the products on this website, n order to comply with obligations arising from applicable legislation and regulations or to provide other services provided in this websiteand requests by you. Unfortunately, refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or the provision of other services in this website.
- Customer history: for communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns, we store information about the products purchased, purchase dates, contacts with our support department, campaign/response history, complaint history and responses to customer satisfaction questionnaires, as well as other metrics to support our customer service.
- Cookies: we use cookies to store information, such as your personal preferences when you visit our website. This may include a simple pop-up, or a connection to the various services we provide. However, you may disconnect your cookies, in your options browser, or making changes to antivirus software tools. However, this may change the way you interact with our website (or others). It may also affect or prevent you from logging into our website, software, or other websites on the Internet.
- Automatic information through applications, website and social networks: we may automatically collect information contained in navigation and usage logs. The information contained in the logs includes your IP address, your ISP, your browser, the time of your visit and which pages you visited within our website, behavior within the applications and website, location information if authorized, as well as other statistics.
- To send a gift to a friend, or when a user wishes to recommend to a friend a service provided on this website or the purchase of a specific product published on beri.pt, we may also have access to personal data of third parties (name and address), which are disclosed by users. The processing of this data is based on the pursuit of the legitimate interests of Idealsoles Unipessoal, Lda.
Potential recipients of your data
Your personal data may be disclosed to individuals or legal entities for:
- Provision of electronic payment services, through credit/debit cards;
- Processing of product sales;
- Selection, packaging and shipping of products;
- Troubleshooting issues related to product sales;
- Receiving payments;
- Creation of marketing campaigns, involving duly identified partners, where you have given us your consent;
- Processing exchanges and returns.
Retention of your personal data
We only keep your data for as long as is necessary for the purpose for which it was collected. Once the maximum retention period has been reached, your personal data will be irreversibly anonymized (anonymized data may be retained) or securely destroyed.In order to provide the best customer service and for marketing purposes, your personal data will be stored for a maximum period of 5 years from the date your consent was collected, provided that you have not withdrawn your consent within this period.As for the data we receive from third parties, they will only be kept for the period necessary for the purpose for which they were collected, and will subsequently be destroyed securely.
Security and data protection
We want you to know that we take security measures to protect your personal data (including encryption and authentication tools), with periodic internal reviews of our collection, storage and processing practices, as well as physical security measures to protect against unauthorized access to systems where we store personal data.
However, no Internet or e-mail transmission is completely secure or error-free. E-mails sent to or from our services may not be secure. Therefore, you should take special care in selecting the information you send via e-mail and other digital channels. We recommend that you keep your devices that access our website and other services always up-to-date and with protection systems (antivirus, firewall, anti-spam filters, etc.).
Data subject rights
All holders of personal data have the right to:
- Access your data (upon request) and all information regarding the respective processing operations;
- Obtain rectification of your personal data;
- Request the deletion of your personal data, provided that they are not necessary for the purpose for which they were collected and/or for compliance with any legal obligations of the Idealsoles Unipessoal, Lda, as well as requiring, in certain cases, the limitation of their processing;
- Object to their use for marketing and/or advertising purposes;
- Take advantage of data portability and receive a copy of the data concerning you;
- Withdraw, at any time, consent previously given for data processing.
Children's personal data
Personal data relating to minors under the age of 16 will not be processed, nor will any order placed by them online be recognized. If we detect that we have collected personal data from a child under the age of 16, we will take the necessary steps to delete the information as soon as possible.
Other information
As the holder of personal data and in the event of a breach of said data, you have the right to lodge a complaint with the supervisory authority (National Data Protection Commission – CNPD, Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa – Tel: 351 213928400 – Fax: +351 213976832 – e-mail: geral@cnpd.pt) and, therefore, appeal to the jurisdictional authorities.
This policy may change without notice. For this reason, we recommend that you check this Policy each time you visit our website.
About ordering and payment:
What payment methods are available?
In Portugal, payment can be made using a Multibanco Reference and Credit Card. A previously purchased gift card can also be used.
How much does shipping cost?
Shipping is free throughout Europe.We are not responsible for the application of customs fees on shipments to countries outside the European Union.
How is my order shipped?
Shipping is done via CTT Expresso, NACEX, UPS, depending on the destination.
Is there any way I can track the status of my shipment?
Yes, you can track your shipment using a code that will be provided to you after your order has been shipped and that will be sent to the email address provided on the order form.
How long will it take for my order to be shipped?
O envio pode demorar uma ou duas semanas, dependendo do número de pedidos.
Can I cancel my order?
Yes, you can. If your order has not yet been shipped, you can always cancel it and receive a refund of the payment already made. However, this condition does not apply to personalized products or special orders; orders that fall under this criterion can only be canceled before they are created.
Where do you ship Beri?
We ship to all of Europe, and soon to any part of the world, delivered to the desired address.
Contact:
You can contact us through the following means:
Email address: beri@beri.pt
Phone: +351 256 135 003 (call to national fixed network)
Post: Rua da Indústria nº 228 – Zona Industrial de Pindelo, 3720-443 Pindelo, Oliveira de Azeméis – Portugal
Company identification:
Idealsoles Unipessoal, Lda based in Rua da Indústria nº 228 – Zona Industrial de Pindelo, 3720-443 Pindelo, Oliveira de Azeméis, Portugal, with the legal entity identification number n.º 513 129 588.
About the exchange and return policy:
Exchanges or returns are accepted and made under the following conditions:
- The product must be returned in new condition and without signs of use and the request for exchange or return must be made within a maximum period of 14 days after receipt of the order.
- The product must be returned in its original packaging, with all of its components present.
We do not assume any responsibility in the event of loss or damage occurring when sending the returned product, if this is done independently by the customer.
If you wish to make a return, you can send the order to the sender address.
In case of exchange, you must always mention your order number, which product you wish to return and which size and model you want, either by email (beri@beri.pt), or phone (+351 256 135 003 – call to national fixed network).
If you are not satisfied or if, for any reason, you need to exchange your order, all postage for exchange/return will be borne by the customer.
After receiving the product and verifying its good condition, the amount will be refunded via the same method of payment or a new product will be sent. If you wish to exchange it for a product of a different value, this will be settled before a new pair is sent.